Before your first withdrawal can be processed, the account verification requirements must first be completed and approved.

How to verify your account:

To complete your account verification, you are asked to verify the accuracy of the personal details provided upon the registration of your Uptown Pokies account. For your protection and security, you must send the documentation listed below via email to This email address is being protected from spambots. You need JavaScript enabled to view it.:

1. A coloured copy of a Government-issued photo ID (Passport or National ID front and back or Driver License front and back)

goverment issued ID goverment issued ID back

2. A coloured copy of a proof of address, not older than 90 days (Utility Bill or Bank statement) 

picture of utility bill

3. If you used a cryptocurrency to fund your account, you plan to withdraw to your crypto wallet, or if requested by our documents team you must also send a picture of you holding a Government-issued photo ID next to the face*

picture holding photo ID

All documents must be legible and valid (not expired), all four corners must be visible. Please allow 3-5 full business days for processing.

*The picture quality should be good enough to verify the details. The entire ID and your face must be visible.

Did you deposit with a Credit Card or eWallet?

We reserve the right to ask for further documentation at our discretion. For example, the following (but not limited to) documentation:

  • In case you used a credit/debit card to fund the account, a copy of this card (front and back);

Picture of credit card front Picture of credit card back

  • In case you used an eWallet (e.g.: Skrill, Neteller, etc.), a screenshot of your eWallet account showing the registered information.

Updating your expired ID

In the event that your Government-issued photo ID that was used for verification has since expired, we kindly request that you submit your new ID to This email address is being protected from spambots. You need JavaScript enabled to view it. to update your account.

Need help with your account verification?

Please do not hesitate to contact a member of our highly trained and friendly support team who are available to help you with any queries you may have 365 days a year and 24/7. You can chat with us or This email address is being protected from spambots. You need JavaScript enabled to view it..